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This paper is not the result of research by the presenters, but rather, reflects experiences and solutions to problems encountered in accessing the new and volatile world of information. This is not a 'model' but rather 'strategies'. The work is still in progress (or in the language of the Web – under construction) and will be carried on by doing interviews with a number of frequent users (frequent being people using the Internet for specific information searches on a daily basis) (compare Newby, Stepich, Lehman & Russell, 1996:134).

Strategies for the hierarchical selection of information in a volatile information-rich environment