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As every knowledge manager knows, a successful organisational knowledge strategy is highly dependent on the people who will accomplish the tenets of the strategy. Characteristically, these people are comprised of departments, business units and divisions, with well-defined roles and functions that, performed in a specific way, render organisational operations. However, while these units may work towards the same organisational goals they often operate independently and exist as stand alone units or independent islands. Employees in one department are seldom aware of the operational procedures of other departments (Madu and Madu 2003). For an organisation to build real information and knowledge citizenship, a better integration of functional units and more openness and sharing of information are imperative to the success of a business.

Organisational information citizenship - turning the IT department's staff into IT citizens