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Globalisation is dependent on efficient supply chains and a variety of transport systems. South Africa participates in the world’s economy with an extensive container shipping industry, as well as a road/rail/air distribution system. One of the aims of this research study was to develop a measurement system, or model, that may assist in measuring the performance of a container shipping service, from the time a ship arrives in the harbour, through the process in the container depot until the container arrives at the final customer for imports, and the other way round for exports. The objective was to develop a performance index that would assist management in assessing and/or improving the current system. It is a global phenomenon that inefficiencies cannot be eliminated by a single organisation; it requires the cooperation of all the parties in a supply chain

The development of a performance measurement system for the South African container shipping industry