English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

This study addresses the issue of how to improve learning of service processes in industrial engineering programs through the technology known as Business Process Simulation (BPSIM). It is proposed to support such learning, based on the problem solving methodology employing a software tool that considers the cycle process modeling approach: selection, layout, validation, time analysis, resource analysis and analysis schedules. The tool developed is based on BPMN 2.0 (Business Process Modeling Notation) and in the use of an open-access software which includes a process simulator. The process implemented is the well-known service recruitment and integration of staff in a company. A pilot test done with a group of industrial engineering students allows concluding that the tool can be useful in the learning of process management service.

Simulación de Procesos de Negocios (BPSIM) como Soporte Didáctico en el Aprendizaje de la Gestión de Procesos de Servicio