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The purpose of this work is to answer questions that arise when an educational institution begins the task of building a quality management system, which covers aspects relating to the management of the planning, implementation and execution of distance learning. The first stage of the research consisted of a documentary, descriptive and comparative analysis of current quality standards. In the second stage, a model of the system was proposed, defining the processes to be considered in the implementation of courses, as well as strategies for monitoring and evaluation. Because of their importance, the instruments created to evaluate compliance of the process indicators are detailed for the Education Project Implementation. A present, the strategies and tools developed in the study are being implemented in courses of the Faculty of Exact Sciences of the National University of San Juan in Argentina.

MODELO DE SISTEMA DE GESTIÓN DE CALIDAD PARA LA PUESTA EN MARCHA DE CURSOS NO PRESENCIALES: INSTRUMENTOS DE SEGUIMIENTO Y EVALUACIÓN