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The aim of this work was to establish the state of knowledge management in the cluster of information and communications technologies in the coffee region of Colombia. Twenty two companies were evaluated in relation to practice, and skills of their employees to manage knowledge. Progress is evident in the development of skills for knowledge management and slow progress on the appropriation and use of practices. It is proposed that companies incorporate a guided knowledge management policy. This study contributes to the academic community and to the coffee cluster with a new form of evaluation and a baseline to enhance intellectual capital and organizational knowledge management.

Evaluación de la Gestión del Conocimiento en las Organizaciones de la Red de Tecnologías de Información y Comunicaciones del Eje Cafetero en Colombia