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patient interactions showed that professional interpreters were used in only 25% of the observed occasions. The review of medical records revealed that there was no evidence of interpreter use in 32% of the records belonging to dialysis patients of NESB. The study also showed that non-compliance with dialysis treatment regime was more likely to occur among patients who had limited access to interpreters. Conclusion The study demonstrated a suboptimal utilisation of interpreter services by dialysis patients of NESB. Several barriers to inaccessibility and underutilisation of professional interpreters were identified. Recommendations to improve communication between HCWs and dialysis patients of NESB are suggested.

How accessible are interpreter services to dialysis patients of Non-English Speaking Background?