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This article investigates information quality within multi-actor service networks offering safety telephone services for ageing people. A clear connection between the quality of information and success of business has been acknowledged, but tools for analysing information quality in network environments on the basis of qualitative data have been lacking. There is also a limited understanding of information processes of virtual networks of public and private service organizations in the literature. In the present article, a novel framework for information quality analysis is introduced and operationalized. The framework extends previously developed methods and provides a fundamentally different way to assess information quality, contrary to earlier quantitative studies. Operationalization of the newly developed framework is undertaken in the virtual network environment of safety telephone services for ageing people. These services utilize rapidly developing well-being technology. The analysis is based on data from interviews with professionals working in several service networks of different types and sizes in Finland. The results provide a detailed account of the state of information quality in the case networks. Such results can be utilized as guidelines when planning information-related matters in the case networks in the future.

Attention to Information Quality: The Case of Safety Telephone Services for Ageing People in Finland