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This study verified the use and importance of the measurement of quality costs in the companies of the civil construction sector in the Federal District that are A-level certified in the Brazilian Habitat Quality and Productivity Program (PBQP-H). This is a descriptive and qualitative research. An empirical study by survey was carried out with the use of a questionnaire that included 40% of the population. The conclusion of the study is that the management of quality costs is effectively used as support tool for decision making in 14.6% of companies, used partially in 24.4%, and not used in 61% of researched companies. There is, however, a trend that can reverse this situation. Considering that respondents see quality costing as useful to management, most of the companies are interested in measuring it. It was also evidenced that in a majority of small companies, there is no management of quality costs.

Mensuração dos custos da qualidade nas empresas de construção civil - doi: 10.4025/enfoque.v27i3.7348