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Technology platforms, as viewed from the perspective of their users, provide new perspectives to discover aspects to enhance its use. The objective of this study is to provide the instruments and indicators that allow us to obtain empirical evidence of the experience of users of an institutional repository through the user-centered design methodology. The guiding question of the study was: How can society measure the experience of users who use an institutional repository? The authors employed a sequential mixed explanatory methodology and user-centered design, with the use of focus groups and surveys, applied to a sample of students and professors. The findings suggest that three key aspects could be considered to promote satisfactory experiences of users in relation to the open educational movement: a) innovation in communication strategies to increase knowledge transfer in an open format, b) the versatility of the technologies and c) establish the normativity and regulation of their use of institutional repositories.

User Experience of an Institutional Repository in a Private University in Mexico: A Fundamental Component in the Framework of Open Science