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This article examines the influence of e-government maturity on government effectiveness and efficiency with a cross-country view. To that end, it uses two-stage least square regression, considering the endogeneity of e-government. The regression-based analysis on various global indicators finds that e-government significantly contributes to enhancing government effectiveness but fails to substantially raise government efficiency. Political, economic, and cultural disparities across countries affect the variation in the impact of e-government on government effectiveness and efficiency. The level of democracy has a curvilinear relationship with government efficiency, and thus this study identifies non-democracies with well-performing governments.

Does E-Government Raise Effectiveness and Efficiency? Examining the Cross-National Effect