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This study highlights the importance of human factors in software projects developed in capability maturity model (CMM) level software development environments. While software process initiatives help streamline the development process, people factors can influence project outcomes. Using data procured from the International Software Benchmarking Standard Group, the effects of team turnover, team heterogeneity, and team member work experience were examined as they moderate project elapsed time for software projects developed in CMM level software development environments. Team member work experience and team functional heterogeneity were found to have significant moderating effects on project elapsed time to completion. The turnover of members on the team did not have a significant moderating effect on project elapsed time to completion. Previous studies have examined the benefits of raising the level of maturity as identified by the capability maturity model. This study identifies the importance of human factors as they moderate project success.

Team Characteristics Moderating Effect on Software Project Completion Time