A Knowledge Management Framework for Remote Maintenance

Plant maintenance is a critical role in the success of manufacturing enterprises. The concept of remote maintenance (or e-maintenance) n the industry refers to the integration of the information and communication technologies to service for plant maintenance remotely. Remote maintenance is characteristic of knowledge intensive and collaborative. To improve the efficiency of knowledge management and so as to improve the quality of remote maintenance work, a knowledge management framework was proposed. In the model, maintenance business ontology provides a common understanding for maintenance business to share information for knowledge management, and knowledge integration network describes the relationships among role knowledge, task knowledge and equipment knowledge, to achieve the integration of maintenance business and knowledge resources. At last, the paper illustrated the application of the proposed model. Results of this study can improve the level of knowledge management for remote maintenance.