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Analysis of Affecting Factors of the Medical Record Service Waiting Time of Outpatient Ambulatory in Sundari Medan Hospital Lilya Lunanda, Mappeaty Nyorong, Achmad Rifai Student of Master's Program in Public Health Sciences, Helvetia Health Institute Medan, Indonesia Lecturer of Faculty of Public Health, Helvetia Institute of Health Medan, Indonesia *Corresponding Author: Lilya Lunanda Article Info