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The aim of this study is to investigate the role of information service failure severity within existing framework of service recovery justice research and analyse the effects of the attribution of service recoveries on recovered user satisfa ction and revisit.For empirical analysis, A total of 452 valid questionnaires wer e used to analyse the data gathered from university students who experienced the info rmation service failures of university library. Some findings of the research are as fol lows: First, service failure severity has negative effect on service recovery justice. Secon d, procedural and interactional recovery justice has positive effect on recovered user satisfac tion. Third, service recovery justice has significant influence on procedural and interaction al justice. Finally, recovered user satisfaction has positive effect on user revisit and mouth of word.:   ,  ,  ,  information service failure, service recovery, recovery justice , recovery satisfaction

A Study on the Influence of the Recovery Methods of Information Service Failure on Online User Justice and Satisfaction