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The diagnoses analyzed and detailed in this work, indicate that both the tourism sector and the hotel industry are going through quite difficult times when they have been decreasing the level of their business and their competitiveness in the market, causing the dismissal of staff and cessation of business operations for many companies in Panama.

Análisis prospectivo de la calidad del servicio al cliente en la industria hotelera de la ciudad de Panamá del 2018 al 2023