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In order to achieve increased marketing and revenue in PT BCV, the company must make improvements by measuring the performance. Performance measurement is done in 2016 by using Balanced Scorecard method with the objectives of the measured problem that is determining the Key Performance Indicator (KPI) in every perspective, determining the weight of each KPI and how the whole performance results. The CIPP model is used to complete this study with Input study in the form of company statement, corporate strategy and target and realization of each KPI. In KPI, the writer uses interview method to every head of field and manager in charge of determining KPI which will be weighted by using decision support concept that is Analitycal Hierarchy Process (AHP). In calculating the performance of each KPI is done by comparing the targets and realization. Of the 32 strategies that give each head of the field, only 15 are selected by the manager as KPI. The result of weighting of each perspective is customer perspective of 0,5476, Learning & Growth perspective 0,2559, Internal Business Process perspective 0,1448 and financial perspective 0,0517. The calculation result of the overall KPI score of 0,5017 in traffic light entered into the red color category which means the Februari 2020 | Vol. 4 | No. 1 | Penentuan Pengukuran Waktu Baku Pemeriksaan Wire Connector pada Out Going Check Menggunakan Jam Henti ◼72 performance of cable TV company is in very low position. Suggestions given are from the four perspectives that should be evaluated namely the Customer Perspective and Internal Business Process Perspective. Keywords—Balanced Score Card, Key Performance Indicator, Performance Measurement

ANALISIS PENGUKURAN KINERJA DENGAN KONSEP BALANCED SCORECARD PADA PT. BCV