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The research was conducted at the Spatial and Housing Settlement Department, Integrated Licensing Service Board, and the Industry, Trade, Cooperatives and Small Medium Enterprises (UKM). The type of the research is descriptive qualitative by analyzing transparency of local government bureaucracy in serving Building Construction License (IMB) and Trade License (SIUP), seen from standard aspect of service procedure, communication, and bureaucratic behavior.. The results of the research reveal that the transparency of operational standards of Building Construction License (IMB) procedures in the Office of Spatial Planning and Housing has not been implemented properly. The requirements, costs and also the time of the completion of the Building Construction License (IMB) permission have not been listed transparently on the notice board while transparency of operational standard of Trade License (SIUP) procedure in Integrated Licensing Service Agency shows more transparent result because aspect of requirement and time of settlement process have been listed on notice board. In relation to the communication aspect, Building Construction License (IMB) and Trade License (SIUP) services have not been properly executed. Informants from the society complained that they still have not obtained a clear information about the importance of getting those licenses. The pattern of communication or socialization carried out on Building Construction License (IMB) and Trade License (SIUP) is still limited to bureaucracy elements only of district and village. Then, it is forwarded to the society. The culture of local policy which is called Nosarara Nosabatutu internalized in the organizational culture is quite influential on the behavior of government bureaucracy.

Transparency of Local Government Bureaucracy in Licensing Service in City of Palu, Indonesia