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BK authorities treats its employees with respect at work; there is a fair formal and written performance appraisal system; appraisal system helps employees to grow and develop their careers; employees are not asked by their supervisors to participate in operations related decision; employees are encouraged to suggest improvements in the way tasks and jobs are done; employees’ contributions are not regarded as important and taken in good faith; individual and organizational growth needs are not matched in this organization; employees have freedom to take initiatives with how the job is done; employees are satisfied with the employment security the organization offers; employees’ relationship with supervisors is a harmonious one; the Pearson’s Correlation Coefficient reveals that there is a strong positive relationship between strategic human resource management and operational performance and represented r=0.719** tested at 0.01 level of significance. It has been established that strategic human resource management greatly affects operational performance.

The relationship between strategic human resource management and operational performance in BK