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This study assessed quality standards of ISO Certification and how they contribute to tax compliance in Rwanda, taking Rwanda Revenue Authority (RRA) as a case study. The study looked into the fact that, as long as RRA is ISO 9001 certified, its quality standards as merged into its quality policy should yield positive results towards tax compliance. The target population comprised all the 84 employees of the entity’s Departments with core responsibility related to quality management system, service delivery and tax compliance systems. Data collection employed a semi structured questionnaire while quantitative data analysis employed SPSS. Key findings indicate how RRA responded to key ISO’s exhibits by developing quality objectives, documenting control policies and also conducted ISO 9001 awareness campaign. As a result, RRA’s tax collections and registration of new taxpayers kept growing together, indicating voluntary compliance as a response to RRA’s quality policy, and tremendous reduction on service time, positively complementing ISO certification. On however side, gaps still exist in institution-wide communication and thorough understanding of ISO control policies and it is recommended that a targeted awareness campaign both to staff and stakeholders will harness implementation of ISO quality standards and their resulting tax compliance.

ISO Quality Standards and Tax Compliance in Rwanda: A case study of Rwanda Revenue Authority