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The Museums Libraries and Archives Council (MLA) recently published two research reports that emphasise the role for libraries in supporting social inclusion through greater access and support in obtaining health information and support online. There are 12.5 million adults in the United Kingdom that do not use the internet and those not using it risk missing out on the full benefits of digitally delivered public services (BIS, 2010). While some choose “digital self-exclusion”, others experience “involuntary exclusion”, and it has been estimated that these people represent four million people and are the least advantaged members of society (The Independent, 2010). Many libraries realise that they can make a positive contribution to the national and local health and inequality targets. They can respond to a national government agenda in prioritising health improvement in those who are “socially disadvantaged”, as well as local partnership development. MLA’s recent survey of English authorities shows that one hundred and eleven public libraries reported a total of 1,109 current activities related to health and well-being, with a further 107 in preparation at the time of a comprehensive authority-wide survey (Hicks et al., 2010a). Approximately three quarters of all the existing health related activities in libraries are delivered in partnership. In a separate MLA study (CFE, 2010), libraries have been found to play a strong role in supporting and promoting digital participation

Social inclusion through libraries that provide digital health information and support