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This paper aims to demonstrate how the modeling and simulation of discrete events can aid in the design of clear fuel loading bays in a distribution base. The research was carried out in a specific base in the city of São Paulo and sought to understand the criteria of allocation of the operational infrastructure to meet market demand. The work was based on a case study methodology, with data collection of the stages of the loading process and the frequency of arrival of tank trucks, through a company’s own management system, to identify the best configuration of resource utilization through the analysis of scenarios. Proper sizing of the filling capacity generates lower queues at the base, reduces logistics costs and avoids stock breakdown, generating a better level of service to the driver that reduces the time spent at the base. Key-words: Processes, Simulation, Arena.

Simulação do processo de dimensionamento da capacidade operacional de carregamento em uma base de distribuição de combustíveis