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The intern has completed the summer internship program at “D.P Motors –Authorised Dealer for Mahindra Two Wheelers.-Chennai. Client satisfaction, a term often used in marketing, is a measurement of how products and services supplied by a firm meet or surpass client anticipation. Client satisfaction defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers‘ expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability.

Customer Satisfaction of Mahindra Two Wheelers in Chennai City