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Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons lea minutes and audio recordings, email communications, newsletters, project updates surveys and interviews. A total of ten key themes were identified. While EBD t experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients’ perspective, which enhanced their understanding of patient experience. improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in th listen and act on what is heard.

Hindsight is 20/20: Lessons learned after implementing experience based design