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Improving interpersonal continuity of careprovider (PCP) over time—is often considered a goal of primary care. Continuity of care is frequentlyof longitudinal continuity, or the proportion of encounters with one practitioner, overlooking aspects of the patientprovider relationship that are key to interpersonal continuity of care. Further, few studies explore patients’ perspectives regarding which care experiences enhance or detract from the patientgroup interviews, a patient experience CAHPexperiences at 10 primary care clinics influenced their perceptions of their relationship with their PCPs. Focus group interviews with 63 participants indicated that patients’ experienceperceptions of the patient-provider relationship. The relationship between patient experience and interpersonal continuity was empirically assessed using survey responses and medical records (n=645). Wthat their provider knows them as a person as a measure of interpersonal continuity. Logistic regression results indicated that being seen within 15 minutes, receiving visit reminders, effective provider communication, and satipositively influenced patient perceptions of the patientshaped their perceptions of the patient-provider relationship independent of their satisfaction with care. The mixed methods d esign adds depth to our understanding of patients’ care experiences, and illustrates that these experiences are critical for understanding the patient-provider relationship. Future research on interpersonal continuity should take patient experiences into account.

Patient care experiences and perceptions of the patient-provider relationship: A mixed method study