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In 2009, the leadership of the Children’s University Medical Group ( question, “What would it take to promote and foster a culture of service amongst the medical staff?” The challenge was to engage the physician group in leading patient and family experience improvements within Seattle article, an innovative, physician-designed and led approach to improving the patient experience is described. The effort focuses on encouraging local, grass roots that effort, novel tools that were developed and deployed to elicit input, engagement and self described.

Physician-led patient experience improvement efforts: The CONNECT program, an emerging innovation