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The purpose of this study is to examine and analyze the effect of satisfaction recovery and interactional justice toward repurchase intention customers of Bank Mandiri Banda Aceh. The research is conducted at the Bank Mandiri special for Customer located in Banda Aceh. This study uses Non-Probability Sampling, that is the sampling technique that does not give equal opportunity or chance each element or a selected member of the population being sampled. While the sampling technique used is purposive sampling, with number of sample as much as 100 people. The result concludes that interactional justice influences satisfaction recovery significantly, satisfaction recovery influences repurchase intention significantly, Against interactional justice Effect of repurchase intention significantly, interactional justice effects repurchase intention significantly, and interactional justice effects repurchase intention through satisfaction recovery significantly. These findings enrich the knowledge of causality theories and this also as a reference for the practical managers especially for leaders in Bank Mandiri Banda Aceh to pay more attention to the variables related. The originality ies in the verifying of the causality models. This model is an integration from the previous research model, and it is analyzed using SEM. Also, the time and the object can be a new one. The limitation is in the number of variables but can be developed more in the next research. . Keyword: satisfaction recovery, interactional justice, repurchase intention. INTRODUCTION Complaint handling qualities over a given bank to the customer is very important to determine the intention of the customer to come back or not. Purchase intention are consequences prominent in the paradigm of satisfaction/dissatisfaction (Oliver, 1996) in Maxham 2002, h.242. Intention is defined as the likelihood that someone will recommend the product or service the company after the failure and recovery efforts, and purchase intent refers to the extent to which the customer intends to buy a product / service in the future. repurchase intention is a repetitive of purchase intention. According to (Kau and Loh, 2006) in (Rashid, Ahmad and Othman, 2014) customer satisfaction as an evaluation of customers after behaving at a certain place and time. (Maxham and Netemeyer, 2002) states that the level of satisfaction has a positive effect on the interest to behave again, in addition to partially mediating justice towards the purchase interest. International Journal of Business Management and Economic Review Vol. 2, No. 05; 2019

SATISFACTION RECOVERY MEDIATES THE EFFECT OF INTERACTIONAL JUSTICE ON REPURCHASE INTENTION : STUDY IN BANK MANDIRI BANDA ACEH