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The library section is very closely related to students, where the library as a place to provide literature that supports learning activities. In addition to students, teachers, students, lecturers and the community really need a library that provides literature to support learning. Libraries in general are like a book warehouse, where books, journals, research results and magazines are on very neatly arranged shelves. So to read it you have to come to the library and look for the books you need. With the development of information technology, libraries are required to provide information sources in electronic form. Utilization of information in electronic form is now a part of people's modern lifestyles. This must be done to meet the demands on the quality of library services, resource sharing, effective human resources, time efficiency and diversity of information that is managed. A good library is a library that applies the concept of E-CRM. Customer Relationship Management (CRM) which is a strategy to obtain, consolidate, analyze data, and then be used to interact with customers (library users: students, students, teachers, lecturers, and the public), thus creating a comprehensive view of the customer and better relationships with customers while E-CRM is a CRM that is implemented electronically using a web browser, internet and other electronic media.

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Rancang Bangun Electronic Costumer Relationship Management (E-CRM) Sebagai Sistem Informasi Dalam Peningkatan Layanan Perpustakaan Digital SMAN 1 Sakra