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Annotation. Testing hypotheses about service quality management in IT infrastructure requires large and complex data centers with sufficient resources to explore various possible scenarios of infrastructure operation during the provisioning of IT services. For testing purposes, dozens of solutions already exist, but all of them don’t consider critical aspect of IT infrastructure. In order to solve this issue general mathematical model for quality of service management in critical infrastructures was introduced. Based on the proposed model simplest set of tools was developed for creating heavy simulations which can cover criticality during functioning.

SIMULATION OF IT INFRASTRUCTURE WITH CONSIDERATION OF CRITICAL ASPECTS FOR QUALITY OF SERVICE MANAGEMENT