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Federal Recordkeeping and Process Improvement at the Federal Aviation Administration Shannon C. McNeal The purpose of this study was to identify methods to improve the acquisition and the recordkeeping process of employee accident data at the Federal Aviation Administration. Two expert focus groups were utilized to discover the existing problems and to propose possible resolutions to the problems. The potential solutions were prioritized by each expert focus group with the use of an individual priority decision worksheet. Most of the potential solutions were feasible, low cost and could possibly be implemented within a year’s time. An analysis of the data showed that the three most cost effective and feasible solutions to the data acquisition and recordkeeping process at FAA included an electronic system to submit the CA-1 form to the Office of Workers’ Compensation at FAA, a general email inbox for CA-1 submission to FAA and expanding drop down menus of the current systems to give more detailed information.

Federal recordkeeping and process improvement at the Federal Aviation Administration