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In comparison to their performance with normative standards or even simple heuristics, humans do not perform well in complex decision-making. The application of systems thinking to help people to understand and handle interdependent and complex systems is proposed as a means of improving this poor performance. The aim of this study is to investigate the effect of a generic systems thinking method, i.e., a structured method, on performance. A laboratory experiment was conducted using a dynamic and complex simulation task. The results demonstrated that subjects provided with a structured method achieved a higher performance. In addition, mental model accuracy had a significant effect on performance, as already shown by several previous studies. The results of our study provide a way of teaching subjects how to improve their performance when coping with complex systems in general. This has implications for education in the fields of complex systems and system dynamics

The Effect of a Structured Method on Mental Model Accuracy and Performance in a Complex Task