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Encountering a problem or error in the final stages of providing products or services increases costs and delays scheduling. The key task is to ensure quality and reliability in the early stages of the production process and prevent errors from occurring from the beginning. Failure mode and effect analysis (FMEA) is one of the tools for identifying potential problems and their impact on products and services. The conventional FMEA technique has been criticized extensively due to its disadvantages. In this study, the concepts of uncertainty and reliability are considered simultaneously. The processes of weighting risk factors, prioritizing failures by using the stepwise weight assessment ratio analysis (SWARA)–gray relational analysis (GRA) integrated method based on Ζ-number theory and complete prioritization of failures are implemented. Crucial management indices, such as cost and time, are considered in addition to severity, occurrence and detection factors along with assigning symmetric form of the weights to them. This, in turn, increases the interpretability of results and reduces the decision-maker’s subjectivity in risk prioritization. The developed model is implemented on solar panel data with 19 failure modes determined by the FMEA team. Results show that the proposed approach provides a more complete and realistic prioritization of failures than conventional FMEA and fuzzy GRA methods do.

Integrated Decision-Making Approach Based on SWARA and GRA Methods for the Prioritization of Failures in Solar Panel Systems under Z-Information