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The deepening integration of telecommunication technology into other industries has giving birth to a variety of new applications, such as self-driving, telemedicine, and intelligent manufacturing. Whether the telecom service is traditional or new, users put forward personalized and multidimensional requirements for performance, which results in a conflict between their requirements for customized service and the failure of telecom enterprises to meet every requirement. This contradiction directly influences the sustainability and stable development of the telecom industry. To address this problem, this paper carried out systematic research into collaboration and adaptation between business-model and technological innovation. From the view of business-model innovation, this paper proposes a novel service provision mode named Multidimensional Customization of Telecom Services for Each User to analyze the value of the business model and the factors that influence it. From the view of technological innovation, it will design an implementation scheme corresponding to the business model, and verify its advantages in network-carrying capacity and significance to enterprises’ business value through a simulation experiment. The research shows that the novel mode is beneficial both to telecom users and telecom enterprises. In addition, it addresses this novel mode’s impact on environmental sustainability and the regulation of the telecom industry, as well as the limitations of this research and future research directions.

A Novel Service Provision Mode for Sustainable Development of the Telecom Industry