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Safety in touristic destinations is of utmost importance since tourists’ preferences change frequently in response to emerging threats. Natural hazards are a significant risk and, as such, they need to be considered in the effort for safe tourism. Services and systems monitoring and predicting extreme natural phenomena and disasters in sites of special tourist and cultural interest can lead to more effective risk management and incident response. This paper presents Xenios, a system under development in Greece that provides early warning and risk communication services via web-based and mobile phone applications. We present the user requirements analysis contacted, which led to the design of a modular system architecture through a formal Business Process Model procedure. Currently, early warning systems for wildfire, floods, and extreme weather events are offered, based on a fusion of information from satellite imagery, meteorological forecasts, and risk estimation models. Moreover, visitors’ dispersion monitoring via unmanned aerial vehicles (UAVs) and Wi-Fi connection signals is also offered, along with emergency response planning and ticketing system’s interfacing. The system is built around a modular architecture that permits the easy integration of new subsystems or other danger forecasting modules, depending on the site’s actual needs and limitations. Xenios also provides a mobile app for site visitors, which establishes a communication link for sending alarms, but also serves them with useful tourist information, so that they are encouraged to download and use the app. Finally, the opportunities for supporting a viable business model are also discussed. The results of this study could prove useful in designing other natural risk management systems for sites of cultural and natural interest.

Development of an Early Warning and Incident Response System for the Protection of Visitors from Natural Hazards in Important Outdoor Sites in Greece