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Drawing on quantitative and qualitative data, this article points out the effects that instances of contact with the police can produce on the relationship with this public institution. The quantitative analysis highlights that trust in the police depends on social variables, such as political orientation, level of resources, age, and religion, but also on the frequency of direct contact with this institution. Being summoned to a police station is significantly associated with distrust in the police, and self-initiated contacts also promote distrust toward the police. Our qualitative data, collected through participant observation and interviews, provide a further insight into these results. The interaction between the police and governed people has two dimensions that may explain the production of distrust. On the one hand, the interaction involves a relationship of domination by the police, which is manifested by a demand on the part of the police for docility from the complainants. On the other hand, it involves a relationship of service, which gives rise to an expectation of recognition on the part of governed people, an expectation that is rarely satisfied. These everyday interactions do not necessarily translate into judgments about the fairness of police officers. Such feelings of frustration and dispossession should be taken into consideration in understanding how trust is affected by these voluntary contacts.

How Does Voluntary Contact with the Police Produce Distrust? Evidence from the French Case