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Many services and commodities have been deployed in airport terminals to provide additional conveniences. About half of revenues of airports in Europe come from the on-site non-aeronautical services offered. For this reason, the optimization of the existing resources is critical to maximize the profitability of the rented spaces. The main objective of this work is to present the design and development of a simulator that models and emulates the behavior of categorized groups of travelers. The behavior is quantified in relation to the time that such travelers spend in the airport and the use that they made of the different spaces. With this tool, the managers can simulate the influence of the deployment of different resources in such travelers’ behavior. A real case study is used to show the validity and promising results of the software tool.

A Software Tool for the Optimization of Airport Services by the Simulation and Modelling of Travelers’ Behavior