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Process, manufacturing, and service industries currently face a large number of non-trivial challenges ranging from product conception, going through design, development, commercialization, and delivering in a customized market’s environment. Thus, industries can benefit by integrating new technologies in their day-by-day tasks gaining profitability. This work presents a model for enterprise process development activities called the wide intelligent management architecture model to integrate new technologies for services, processes, and manufacturing companies who strive to find the most efficient way towards enterprise and process intelligence. The model comprises and structures three critical systems: process system, knowledge system, and transactional system. As a result, analytical tools belonging to process activities and transactional data system are guided by a systematic development framework consolidated with formal knowledge models. Thus, the model improves the interaction among processes lifecycle, analytical models, transactional system, and knowledge. Finally, a case study is presented where an acrylic fiber production plant applies the proposed model, demonstrating how the three models described in the methodology work together to reach the desired technology application life cycle assessment systematically. Results allow us to conclude that the interaction between the semantics of formal knowledge models and the processes-transactional system development framework facilitates and simplifies new technology implementation along with enterprise development activities.

A Systematic Model for Process Development Activities to Support Process Intelligence