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A common concern for bus operators is efficiency measurement in order to monitor transit performance. The purpose of this paper is to propose a series two-stage data envelopment analysis (DEA) approach integrated with bootstrapping in order to evaluate the performance of electric trolley bus routes of Athens and Piraeus, Greece. Production and sales efficiency were measured in the first and second stages, respectively. In the light of the results, the routes assessed have a comparable higher DEA-based efficiency in both stages when compared to the perfect possible performance, but production and sales efficiency are not associated. Nevertheless, arterial bus routes have a marginally better performance in the production process on average, whereas the feeder–local bus routes produce a slightly better sales performance. The proposed modeling approach is an addition to the current literature, and can be employed by managers and operators.

Performance Evaluation of Electric Trolley Bus Routes. A Series Two-Stage DEA Approach