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Work-induced stress is widely acknowledged as harming physical and psychosocial health and has been linked with adverse outcomes such as a decrease in productivity. Recently, workplace stressors have increased due to the COVID-19 pandemic. This study aims to contribute to the literature base in a couple of areas. First, it extends the current knowledge base by utilising generative additive modelling (GAMs) to uncover the nature of the relationship between workload (a key workplace stressor) and productivity based on real-world event logs. Additionally, it uses recursive partitioning modelling to shed light on the factors that drive the relationship between these variables. Secondly, it utilises a simulation-based approach to investigate the diffusion of workload-induced stress in the workplace. Simulation is a valuable tool for exploring the effect of changes in a risk-free manner as it provides the ability to run multiple scenarios in a safe and virtual environment with a view to making recommendations to stakeholders. However, there are several recognised issues with traditional simulation approaches, such as inadequate resource modelling and the limited use of simulations for operational decision making. In this study, we propose an approach which extracts the required parameters from an event log and subsequently utilises them to initialise a workload-induced stress diffusion simulation model accurately. We also explore the effects of varying the parameters to control the spread of workload-induced stress within the network. With suitable amendments, this approach can be extended to model the spread of disease (e.g., COVID-19), diffusion of ideas, among other things, in the workplace.

Investigating the Diffusion of Workload-Induced Stress—A Simulation Approach