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This paper reports on recent experience of engaging with building users who have communication difficulties, as a potential part of client briefing. The users were residents of a specialist Scottish Housing Association (HA) providing social housing and care services; the residents having a wide range of complex needs, predominantly learning difficulties. Many of these residents have communication difficulties, ranging from mild to very severe. The challenge presented was to effectively engage with a representative sample of residents to ascertain how they value their living environment. The researchers’ involvement was based on prior research into how different participants engage in the architectural design process

Client Briefing: Eliciting Design Preferences from Building Users with Communication Impairments