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Quality management in project administration can affect the costs and schedule of a project considerably. The immediate notable result of unacceptable quality in a construction project is the “dissatisfied client.” which can be interpreted as “customer loss”. Additionally, defective work is a synonym for problems such as dispute, because items of non-compliance with early agreements can be considered the main factor in triggering claims by the client. The integrated use of two modern technologies, namely Building Information Modeling (BIM) and Unmanned Aerial Vehicles (UAV) is proposed in this study to support project quality management (PQM). This study aims to develop the theoretical underpinnings to provide a quality management framework, formed by BIM-UAV, for housing projects in design-build (D&amp;B) contracts. For this purpose, in the first step the causes of client dissatisfaction rooted in quality concerns were identified in two phases of design and construction. The next step was dedicated to the mapping of BIM-UAV capacities to address the identified causes of dissatisfaction of the client. In the final step, expert opinion was obtained to integrate the BIM-UAV capacities to the quality management framework. The findings and main contribution of this study to the body of knowledge is a guide for design-builders to implement BIM-UAV as an innovative quality management solution to improve their services and to gain the maximum level of client satisfaction, focusing on house building.

Quality Management Framework for Housing Construction in a Design-Build Project Delivery System: A BIM-UAV Approach