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Multiple studies have analyzed the importance of preventive maintenance. Similarly, they have developed and/or evaluated various spare part inventory management policies that help companies reduce the duration of production disruptions resulting from sudden mechanical failures. All of these studies assess the impact of mechanical failures on local aspects, such as idle times or management policies. However, they do not holistically evaluate how machine failures affect key performance indicators. To address this gap, we proposed a System Dynamics (SD) model to systemically analyze the impact of machine part failures on order shipping, a key performance indicator. Similarly, we assessed the impact of machine part failures on the levels of the company’s finished goods inventory. The research was conducted in a glass bottle manufacturing company. To increase order shipping as a performance indicator, we identified the key variables of the production process and conducted a sensitivity analysis of the variables. Our results indicate that it is possible to reach the company’s 98–100% complete delivery policy.

A System Dynamics Model to Evaluate the Impact of Production Process Disruption on Order Shipping