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At process-aware information systems (PAIS), sometimes, a flexible deviation from the rigidly designed process becomes necessary. Otherwise the users would be restricted too much. This paper presents an approach that allows to define the expected flexibility requirements only once already at build-time and apply them at run-time in the PAIS. Compared to dynamic changes during run-time, this has the advantage that the usage of the pre-defined information reduces the effort for the end users at each deviation. In addition, applying flexibility becomes saver; e.g., since user rights can be defined.

Business Processes with Pre-modelled Flexibility: Examples and Requirements for Various Process Aspects