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Islami bankacilik veya katilim bankaciligi Turk finansal sisteminin henuz onemli bir bileseni olamamistir. Bu calismanin amaci, Turk Katilim Bankalari tarafindan sunulan bankacilik urunlerine yonelik, musteri farkindaligi, banka secim kriterleri ve musteri tatmin seviyesini verilere dayanarak istatiksel olarak analiz etmektir. Calismada, Turkiye’nin cesitli illerinden 727 hanehalki ve 109 isletme katilimcilarindan olusan bir orneklem kullanilarak 3 Temmuz – 23 Eylul 2015 donemi arasinda anket yoluyla veri toplanmistir. Calisma, Turk katilim bankaciligi sektorune yonelik bilgimiz dahilinde bugune kadar yapilan en detayli ve kapsamli guncel verilere dayali analizi icermektedir.

Household and Corporate Customers of Participation Banks in Turkey: Customers’ Satisfaction and Bank Patronage Factors