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Volume 4 Nomor 2 June 2020 Page 255-260 Abstract: The research is based on the case study of 911 Emergency Call’s transcript for the Pulse Tragedy in Orlando. It focuses on the interaction between the suspect and the negotiator and how Grice’s cooperative principles were implemented during the negotiation. Objectives: It aims to 1) identify the adherence and the breach of the maxims in conversation, 2) which maxims were dominant in the communication, and 3) into what did the results translate. Methods: The descriptive approach was used for data analysis from the official transcript release from the City of Orlando Police Department. Findings: The results indicated that the suspect adhered to the maxims of relevance, quality, manner, and quantity 9.57%, 9.57%, 6.38%, and 5.85% respectively while breached the maxims of quantity, manner, relevance, and quality 19.15%, 18.62%, 15.43%, and 15.43% respectively, with a percentage of 68,62% breach. Conclusion: The significant difference between non-compliance and compliance of the maxims showed that further studies are required on the role of cooperative principle in negotiating emergencies.

COOPERATIVE PRINCIPLES IN NEGOTIATION: A CASE STUDY OF THE PULSE SHOOTING TRAGEDY