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The purpose of this study is to identify the root of the problems that make RSI Unisma Malang Nursing Unit has not been able to achieve the standard of Medical Message Receipt Records completion, and to find alternative solutions that can be applied to overcome the problems. The type of this research is descriptive qualitative. The research data is qualitative data obtained using 3 methods of data collection, that is interview, observation, and documentation. Research data were analyzed using Fishbone diagram and USG method. The results show that the main root of the problem at RSI Unisma Malang is the SOP factor that is less relevant to the implementation. The most appropriate solution to overcome this problem is to revise the SOP of patient acceptance recording, followed by SPO resocialization, and monitoring of SPO implementation.

UPAYA PENINGKATAN ANGKA KELENGKAPAN CATATAN PENERIMAAN PESAN MEDIS PADA UNIT KEPERAWATAN RSI UNISMA MALANG