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In times of crisis or disaster such as the recent floods of December 2014 in the northern and eastern Malaysian states of Kelantan, Terengganu, Pahang, Perak and Kedah, non-governmental organizations played a significant role in assisting the authorities and government agencies in collecting and providing aid to victims. Under normal circumstances non-governmental organizations vary in what they do and would normally focus on specific issues such as environmental issues, health issues or social issues. However in times of crisis or disaster, these organizations expand their role by assisting authorities with relief efforts ranging from financial assistance to manpower to basic necessities such as food, water, clothing and even logistical assets such as lorries, helicopters and other types of vehicles. The available literature has suggested that individuals, groups and organizations such as non-governmental organizations innovate as seen by countless relief effort activities conducted by non-governmental organizations in times of crisis or disaster in the past. The objective of this study is to examine the relationship between communication, coordination, and logistical factors toward the role of NGOs when faced with a crisis in Malaysia. The outcome of the study revealed that coordination and logistics are the main and significant factors contributing to the role of NGOs in times of crisis or disaster. With regard to communication, the findings revealed that this is a significant aspect however it does not contribute towards the role of NGOs in times of crisis. Finally, this study also found that preparation and training contributes to the successful role of NGOs in dealing with crisis or disaster situations, suggesting that more needs to be done in terms of planning, budgeting and training to prepare volunteers. The implications of this study on the surveyed respondents from various non-governmental organizations in terms of experience, requirements, support and issues are discussed.

Communication, Coordination, Logistics and the Role of Non-Governmental Organizations (NGO’s) During Disaster in Malaysia