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Human participation and the use of technology are considered as key factors for smart and sustainable urban development. Over the past decade, governments, academic community and organized civil society have been turning their attention to solving urban problems with the new tools of advanced technology. Based on three years of R&D, this paper aims to identify crucial factors for citizens’ involvement in development and adoption of smart city services. It will bring out the results of citizens’ involvement in the i-SCOPE project and explore why some European communities have succeeded in involving their citizens, and the others have not.

THE ROLE OF TECHNOLOGY AND CITIZENS’ INVOLVEMENT IN SMART, INCLUSIVE AND SUSTAINABLE URBAN DEVELOPMENT