English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Plus monthly

Global: Zendy Tools annual

Global: Zendy Tools monthly

Global: Zendy Free Plan

The main objective of this paper is to present an integrated approach to evaluate the level of satisfaction of borrowers with the products and services of microfinance institutions (MFI) at different criterion levels. For this, the study adopts the concept of FCEM (Fuzzy Comprehensive Evaluation Method) in concurrence with the AHP (Analytical Hierarchy Process). In our day-to-day situation, the researchers have made many efforts to assess the impact of Microfinance on poverty reduction, but borrowers’ satisfaction is always overlooked. Since the multiple factors impact the borrower’s satisfaction, each factor is made of different items. Thus, as the factors items increase, many uncertainties are created, and hence this will make the decision making unsmooth or imprecise. To describe this, the FCEM method deals with the vagueness in the collection information phase. However, the AHP has been utilized to determine the objective weights of each factor. The presented integrated framework has been illustrated with a case study and presented their results. The study’s managerial benefit is also reported to address the situation.

An Integrated FCEM-AHP Approach for Borrower’s Satisfaction and Perception Analysis of Microfinance Institution