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The King’s Fund was formed in 1897 as an initiative of the then Prince of Wales, who went on to become King Edward VII. Its initial purpose was to raise money for London’s voluntary hospitals, which at that time offered the only health services available to the disadvantaged. It was during the 1970s, that The King’s Fund’s was more clearly defined as a health care think tank. It is this role, commenting on national health and care policy that people are most familiar with today. The King’s Fund Information and Knowledge Service has a history of working in partnerships, both to expand professional networks, networks and inform in service delivery. In my role as Head of Information and Knowledge Services, I have consciously sought to “join up the dots” between specialist libraries and other health libraries to build our professional profile and this has benefited in us working on national projects and initiatives. However, our income generating activity is less well known and is considered unusual for libraries, especially in the charitable sector, but plays a major part in the way we have developed partnerships over the last 30 years. The King’s Fund Information and Knowledge Services A library has existed within the Fund since 1948 (in those days it was called an “Information Bureau”) and along with the NHS we celebrated our 70th anniversary this year. The role of the library has adapted to meet the changing role of The King’s Fund and this is reflected in what we curate in our unique collection of health and care policy material. We offer a popular enquiry service to anyone with an interest in health and care policy where we respond to queries within one working day. The positive responses and feedback we’ve received in relation to our enquiries has helped build our confidence and understand the value that others place on our expertise and knowledge. This has given us the confidence to work with other information professionals and organisations to develop aspects of our services. In this article, we highlight examples of some collaborations we inherited and those we wish to grow further to widen our reach, all in the context of our organisational objectives. Abstract Deena Maggs, Head of Information and Knowledge Services at The King’s Fund, discusses the development, challenges and advantages of creating income generation activities and demonstrating impact. Key to success has been developing and maintain partnerships and reaching new audiences.

Working in partnership and building relationships as a specialist information service